Frequently Asked Questions

You have up to 24 hours before your appointment to cancel, reschedule or make any needed changes. Any no shows, cancellations or modifications within the 24 hr period may be subject to a full service charge. 

We are human too and we understand emergencies, illnesses and other things come up. Please let us know the reason you are not able to commit to your appointment and we would be happy to reschedule. We value our clients time, so please value ours!

We accept Cash, Credit & e-transfer.

We are located at 55 Erb St E, Waterloo, ON N2J 1L7, UNIT 112 - Storefront.

All services that we provide are covered by most insurance packages. Please call your insurance provider to confirm your benefit amounts!

Please be advised that Body Kinnection does not do direct billing. Payment at time of service is required, and it is the clients responsibility to submit to their insurance for reimbursement.

 Please arrive 5 minutes before you scheduled appointment.  Your Massage Therapist will greet you, and bring you into the clinic room.  They will review your health history form with you, discuss your goals for massage, and perform a movement assessment with you.  After outlining the days treatment plan with you, you will begin the massage.  After the massage, the RMT may give you some remedial exercises to continue your care at home.

See the "Book Appointment" tab for easy online booking. 

If you are having any technical difficulties then feel free to call/text to schedule your appointment. 

Jessica - 519-616-7672

Christine - 519-577-0952

Tipping is neither required nor expected, but of course we appreciate the gesture!  Our massage therapists do not depend on tips, but if you would like you can leave a cash tip at checkout.

The best appreciation you can show is by referring your friends and family to us and letting them know about the amazing benefits of massage therapy!