Frequently Asked Questions

Registered massage therapy involves the manipulation of soft tissues (muscles, tendons, ligaments, and connective tissues) by a qualified and licensed professional. It helps alleviate pain, reduce stress, improve mobility, and enhance overall well-being.

In most cases, you don’t need a doctor’s referral to book an appointment. However, some insurance plans require one for reimbursement, so it’s best to check with your provider.

 Please arrive 5 minutes before you scheduled appointment.  Your Massage Therapist will greet you, and bring you into the clinic room.  They will review your health history form with you, discuss your goals for massage, and perform a movement assessment with you.  After outlining the days treatment plan with you, you will begin the massage.  After the massage, the RMT may give you some remedial exercises to continue your care at home.

Yes! Our clinic is wheelchair accessible, and all treatment rooms are fully accessible. Our bathroom door is not wide enough for a wheelchair, but don’t worry—we’re happy to assist and have access to a fully accessible washroom in the main building, just up the elevator.

Drink plenty of water to help flush out toxins released during the massage. Avoid intense physical activity for a few hours, and listen to your body—rest if needed.

You have up to 24 hours before your appointment to cancel, reschedule or make any needed changes. Any no shows, cancellations or modifications within the 24 hr period may be subject to a full service charge. 

We are human too and we understand emergencies, illnesses and other things come up. Please let us know the reason you are not able to commit to your appointment and we would be happy to reschedule. We value our clients time, so please value ours!

We accept Cash, Credit & E-transfer.

All services that we provide are covered by most insurance packages. Please call your insurance provider to confirm your benefit amounts!

Please be advised that Body Kinnection does NOT do direct billing. Payment at time of service is required, and it is the clients responsibility to submit to their insurance for reimbursement.

Tipping is neither required nor expected, but of course we appreciate the gesture!  Our massage therapists do not depend on tips, but if you would like you can leave a cash tip at checkout.

The best appreciation you can show is by referring your friends and family to us and letting them know about the amazing benefits of massage therapy!

Your privacy is very important to us. All information you provide on Jane—such as your contact details, health history, and appointment notes—is stored securely and only accessible to authorized clinic staff. We do not share your personal information with third parties without your consent. Jane helps us manage your care safely while keeping your information confidential.

Virtual therapy is professional counselling or psychotherapy delivered online through secure video sessions. You can meet with a licensed therapist from the comfort of your own home, workplace, or anywhere with an internet connection. It offers the same support, guidance, and privacy as in-person sessions—just more convenient and flexible to fit your schedule.

No. Your sessions are completely separate. We do not track or share who is seeing whom. Massage therapy notes and virtual counselling notes are kept entirely independent to protect your privacy.

We are committed to providing a website that is accessible to everyone. If you experience any difficulty accessing information or using our website, please contact us at jessica@bodykinnection.ca

We will work with you to provide the information in an accessible format.